Support
Something not working, or not obvious?
Either is worth telling us about. A tool for cataloguing a life’s work should not need a manual, so when something is confusing that is usually our problem rather than yours.
We aim to respond within two business days
Raise a ticketRegister or sign in to the support desk and open a ticket. Best for anything that needs a back-and-forth, or where we may need to look at your account.Open the support desk Send an emailQuicker for a short question, and fine if you would rather not create another login. Tell us the piece or the screen you were on and we will find it.info@artflow-pro.com
Before you write
A few things come up often enough to be worth saying here.
- My work is not showing up publicly
- That is the default, and it is deliberate. A piece appears in the directory and in search only once you tick “List this piece publicly” on it, and once your own profile is set to be discoverable. Links you create and send yourself work either way.
- A gallery cannot see the work I sent
- Check the consignment has been dispatched rather than only created, and that the gallery has accepted the connection. Both sides see the same status, so whichever step is missing is missing for both of you.
- I want my account deleted
- You can request it yourself, without signing in, and without asking us first. Request account deletion.
- Which plan am I on, and what are the limits?
- The plan screen in your account shows both. Pricing covers what each tier includes.
ArtFlow Pro is a product of Digital Streams Media
If your question is about privacy, your data, or the terms you are using the service under, the privacy policy, data policy and terms of service say what we are bound to — and you can always write to us instead.